Zavenori™ is owned and operated by Hangzhou Zhenzhen Network Technology Co., Ltd.

Zavenori™ creates charming LED ambient night lights and illuminated resin figurines designed to bring warmth, imagination, and cozy character to everyday spaces.

Available dimensions, materials, finishes, weight, care instructions, and other product-specific details are shown on the relevant product page. Please review that information before placing an order.

We aim to present products accurately. However, screen settings, lighting, photography, material texture, and normal manufacturing tolerances may cause minor differences in color or finish. These small variations are not necessarily defects.

Place your LED night light or illuminated figurine on a stable, level, dry surface away from heat sources, moisture, and edges. Use a soft dry cloth for dusting, avoid abrasive cleaners, and follow any power, battery, or charging instructions shown on the product page or supplied with the item.

Usage recommendations may vary by design, power source, and lighting component. Please review the individual product page and supplied instructions before extended use. Keep the product dry, ensure ventilation around powered components, and switch it off when not in use if the product instructions recommend doing so.

Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

The payment methods currently available for your order are displayed at checkout. Availability may vary based on location, device, currency, and payment-provider eligibility.

Contact us as soon as possible. We will make reasonable efforts to cancel or update an order before fulfillment begins, but changes cannot be guaranteed after processing or fulfillment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Please provide your order number and the email address used during checkout. These details help our support team locate the correct purchase.

Estimated carrier transit time for supported United States destinations is generally 10–15 business days after dispatch. This estimate does not include order-processing time and is not a guaranteed delivery date.

Available shipping methods and any applicable shipping charges are calculated and displayed during checkout before payment is completed.

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipment origin may differ from our registered business address.

Once your order has been dispatched and tracking becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

Email service@zavenori.com with your order number. We will review the available shipment information and contact the relevant service provider where appropriate.

Check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. If the parcel still cannot be located, contact us for further review. A “Delivered” status does not automatically prevent us from reviewing your concern.

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the eligibility requirements and conditions stated in our Return & Refund Policy.

Email service@zavenori.com with your order number, the item you wish to return, the reason for the request, and relevant photographs or video where appropriate.

Do not automatically send merchandise to our registered business address. After your request has been reviewed and approved, customer support will provide the applicable return warehouse address and return instructions.

Customers are generally responsible for shipping costs on preference-based returns. If a confirmed problem was caused by an error attributable to us, we will provide an appropriate solution in accordance with our Return & Refund Policy.

After an approved return has been received and inspected, an eligible refund is initiated to the original payment method within 5–10 business days. Your payment provider may require additional time to post the credit.

Contact us promptly with your order number, a description of the issue, and relevant photographs or video. Please keep the item and packaging while the request is reviewed. After review, we will explain the available resolution under the applicable store policy.